General Policy
All payments made to Opticrawl for services are final and non-refundable, except in cases explicitly mentioned below.
Exceptions for Refunds
You may be eligible for a partial or full refund if:
- Project is canceled by us before work begins
- Duplicate payment was made
- We fail to deliver agreed-upon deliverables despite multiple written follow-ups
Non-Refundable Situations
No refunds will be issued in the following cases:
- Delays caused by client’s failure to provide access/content
- Change of mind after project commencement
- Dissatisfaction with subjective outcomes (design style, ranking pace, etc.)
- SEO campaigns or paid ads already executed or delivered
Customized Digital Products
Due to the nature of personalized strategies, designs, or SEO work, custom services are non-refundable once work has started.
Chargebacks & Disputes
Clients are encouraged to contact us first for any billing concerns. Initiating a chargeback without contacting us may result in immediate suspension of services and account closure.
Contact for Refund Issues
To request a refund, please email:Email: [email protected]
Frequently Asked Questions (FAQs)
Costs vary by project size and features. However, Dallas small business websites typically range from $500 to $5,000+ We’ll provide a custom quote after learning about your needs, so you know exactly where your budget goes.
Most website projects take about 2–3 months from start to finish. We’ll give you a clear timeline up front and keep you updated with weekly progress, so there are no surprises.
Absolutely! We design mobile-first. Your site will look and work great on phones and tablets Fast mobile load speed and easy navigation are priorities, since nearly half of users expect under 2-second loads
We often build websites on WordPress, the top content management system worldwide. It’s user-friendly and SEO-friendly. We can also work with platforms like Shopify, Squarespace, or custom code, depending on your needs. You’ll fully own your site and can update it yourself if you want.
Yes. If we build your site on WordPress or another CMS, we’ll train you how to edit pages, add blog posts, or make simple updates. If you prefer, you can also join one of our maintenance plans, and we’ll handle updates, security, and backups for you
We include 30 days of free support after launch to fix any bugs or answer questions. For long-term help, we offer maintenance plans with monthly updates, security checks, and priority support so you’re always covered.
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